Providing Transparency and Optimization Through the Payment Portal

In this case study presented by Heritage Pointe Communities, learn how the Payment Portal improved their business operations, including a discussion on the portal life cycle, how it came to fruition at HPC, and how it is used in daily operations. Gain insight into “before and after” metrics for days sales outstanding, adoption rates, number of payments processed, time to receipt, and records of payment. Learn how HPC integrated the Payment Portal into the collections process, how it has been marketed to residents, and recommendations for what they learned and what they would do differently.

At the end of this presentation, you'll be able to:

  • Understand how the portal improves the cash receipt process
  • Understand how the portal is used as a tool in daily operations to optimize business office functions
  • Take away ideas and examples of how to use the portal to improve A/R

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