Solution Sheets

Secure Conversations™ for Canada - Solution Sheet - PointClickCare

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Email or text messages containing personal health information (PHI) can be read by anyone and forwarded to anyone - remaining unencrypted on mobile providers' servers while staying on phones forever. PointClickCare Secure Conversations replaces unsecured text messages that leave PHI and other confidential data at risk. How do senior care providers maintain compliance the increasing use of mobile technology? Telephone communication between clinicians and practitioners has changed little over the years. It is often seen as inefficient and potentially dangerous as it relates to resident care. In fact, clinicians spend as much as 60 minutes a day tracking down practitioners for responses to questions and resident issues. Mobile technology is changing the game. The influx of mobile technologies is changing the game, as texting has become an integral part of communication in the modern world. Mobile devices are easily accessible everywhere we go, allowing for more frequent, quick contact with friends, family, and colleagues. In healthcare, texting has additional benefits in that it streamlines the time-intensive call and call-back processes that providers have relied upon for years. So it's no surprise clinicians and practitioners are turning to text messaging, also known as "SMS" or "Short Message Service," as a means to improve their communication efficiency with healthcare communities. Under provincial and other regulatory requirements, senior care providers confront numerous challenges, such as meeting compliance, privacy, and safety standards, when using text messages. Failing to meet these standards compromises efforts to improve efficiencies and quality of care.

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