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Customer Story: Leveraging an EHR to improve billing processes

Faye Hoyte, the Business Officer Manager for Spring Hills Hunter’s Creek discusses how leveraging an Electronic Health Record (EHR) improved their billing processes.

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My name is Faye Hoyte and I’m the Business Officer Manager for Spring Hills Hunter’s Creek. I’ve been in this role for the past 11 years and I am responsible for the billing and financial elements of our business.

My role requires me to work closely with our clinical team to ensure the services and care we are providing our residents are properly reflected on the billing side, which is fundamental to ensuring we are remaining profitable.