Customer Success

  • Pinnacle Senior Living Increases Revenue and Improves Resident Satisfaction

    Pinnacle Senior Living Increases Revenue and Improves Resident Satisfaction

    "From an enterprise level, PointClickCare gives us the ability to look at the trends inour communities – and ultimately drive better care..."

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  • Changing the Industry: Making the Move to Paperless Workflows

    Changing the Industry: Making the Move to Paperless Workflows

    Making the move to paperless workflows can be daunting, but the right technology can help Senior Living communities maximize resident satisfaction and increase revenue. Pinnacle Senior Living, an...

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  • What Does Engagement Optimization Look Like?

    What Does Engagement Optimization Look Like?

    Silver Bluff Village is a not for profit life plan community in Canton, North Carolina. It has been providing services to older adults since 1962 with a philosophy that is deeply rooted in...

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  • The Oaks Senior Living Increases Employee Engagement with PointClickCare4:18

    The Oaks Senior Living Increases Employee Engagement with PointClickCare

    Watch how our customer “The Oaks”, enhances employee engagement, increases efficiencies, ultimately, enables themselves to better serve their residents by implementing solutions from PointClickCare

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  • Jean McGill, American Baptist Homes of the West0:52

    Jean McGill, American Baptist Homes of the West

    “PointClickCare is always looking into what the next need is going to be; always considering how it’s going to impact not only the building itself, but how it’s going impact our residents’ lives.”

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  • Blue Bird Retirement Living - How Pointclickcare became the foundation of their business4:50

    Blue Bird Retirement Living - How Pointclickcare became the foundation of their business

    When Paul Gross owner/operator decided to venture into the senior living industry he wanted to be certain he had a platform that would ensure his residents, staff and bottom line would be...

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  • Customer Success Story: How an electronic health record can help you to improve compliance

    Customer Success Story: How an electronic health record can help you to improve compliance

    Karen Decker, Executive Director discusses how an electronic health record (EHR) helped Spring Hills Hunter’s Creek to improve compliance

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  • Customer Success Story: How Spring Hills Senior Communities completely eliminated paper documentation processes with its EHR platform

    Customer Success Story: How Spring Hills Senior Communities completely eliminated paper documentation processes with its EHR platform

    Lesa Scott, VP Resident Services and Program Development discusses how Spring Hills Senior Communities completely eliminated paper documentation processes with its EHR platform

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  • Customer Success Story: Leveraging an EHR to improve billing processes

    Customer Success Story: Leveraging an EHR to improve billing processes

    Faye Hoyte, the Business Officer Manager for Spring Hills Hunter’s Creek discusses how leveraging an Electronic Health Record (EHR) improved their billing processes.

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  • Customer Success Story: How an EHR helps care providers achieve  success with their financial workflows

    Customer Success Story: How an EHR helps care providers achieve success with their financial workflows

    Barbara Boldt, Director of Finance at The Terraces of San Joaquin Gardens discusses how an Electronic Health Record (EHR) helps care providers achieve success with their financial workflows.

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  • Customer Success Story: How an EHR can help improve  processes for resident activities

    Customer Success Story: How an EHR can help improve processes for resident activities

    Annie Bumgarner, Certified Therapeutic Recreation Specialist at Cedar Creek Assisted Living discusses how an Electronic Health Record (EHR) can help improve processes for resident activities.

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  • Customer Success Story: How using an EHR set us apart from our competition

    Customer Success Story: How using an EHR set us apart from our competition

    Heather Fritz, Administrative Director at Cedar Creek Assisted Living discusses how using an Electronic Health Record (EHR) has set them apart from their competition.

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  • Why Senior Living Needs Ancillary Services

    Why Senior Living Needs Ancillary Services

    Download our free eBook to hear how CEOs of the most prominent senior living organizations are strategizing to maximize ancillary services opportunities.

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  • Minimizing the Regulatory Burden27:22

    Minimizing the Regulatory Burden

    President & CEO, June Gibson, shares Oak Management Service's experience in staying up-to-date on regulatory changes and compliance mandates, since switching EHR platforms over 10 years ago.

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  • Luther Manor: Customer Success Story45:00

    Luther Manor: Customer Success Story

    Erika J. Tole, IT Director at Luther Manor, shares her team’s experience in adopting an integrated and comprehensive EHR system.

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  • 3 Tips for Improving Bottom Line41:06

    3 Tips for Improving Bottom Line

    Join Russ DePriest to discover how organizations are responding to the complexities of the industry, while preparing themselves for future success.

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  • Antibiotic Stewardship Program: Ensure Your Compliance42:19

    Antibiotic Stewardship Program: Ensure Your Compliance

    Join PointClickCare and Richter Healthcare Consultants to ensure your facility is compliant with the CMS requirements on the Antibiotic Stewardship Program (ASP), as outlined in the SNF Mega Rule.

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  • Preparing For and Preventing a Data Disaster1:00:58

    Preparing For and Preventing a Data Disaster

    Join PointClickCare and Propel Insurance to find out how to protect your company by making employees aware of data protection issues and enforcing privacy and security polices.

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  • Retaining Talent in a Multi-Generational Workplace38:43

    Retaining Talent in a Multi-Generational Workplace

    In this webinar you'll learn how to keep your current employees as long as possible, while attracting new talent.

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